No Obligation Chat
I am definitely a ‘pick-up-the-phone-and-chat’ type of person. Our call will be relaxed but professional with no obligations. I am here to help. However, if you prefer to leave me a message about your situation, I do have a contact form that you can fill out. Please provide your details below and I will be in touch as soon as possible, thank you.
“I aim to provide excellent service and advice to meet your financial needs”
However, if you feel I have not done so and are not satisfied with the service you have received you should contact us. I have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact me to make a complaint by telephone, by email or in writing.
I am a member of the independent dispute resolution scheme Financial Services Complaints Limited (“FSCL”) which is approved by the Ministry of Consumer Affairs. If you are not satisfied by my response, you may refer the matter to FSCL by emailing [email protected] or calling FSCL on 0800 347257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.